For the convenience of customers who live far away and want to sell their phones, Hoang Hai Mobile would like to inform you about the specific online phone purchasing process as below. Please read carefully to avoid any unnecessary problems.
A. FOR NEW SERIES: IPHONE 15 SERIES
I. REQUIRED DOCUMENTS
1. Photocopy of both sides of the residence card (residence card/foreigner card) or driver's license with validity of more than 20 days
In case of no documents, we will not accept the purchase.
2. Photo of bank card (must match the name on the card)
3. Print the purchase receipt (PDF file Apple sends to the order email). Screenshots or paper receipts are not accepted when purchasing directly at an Apple store.
In case the machine does not have an invoice: deduct 5,000 yen from the purchase price
4. Print the purchase order, fill in all information and sign. Download the file here
II. Product FORM
- Intact from Apple Store.
- In case the box is scratched, dented, or the seal is torn: Deduct from 5,000¥ - 10,000¥ from the purchase price (depending on the condition)
- In case the device has been unboxed but not activated: Deduct 20,000¥ from the purchase price
- In case the network is international: Contact Hoang Hai Mobile fanpage for staff to quote directly
III. PACKING and SHIPPING
- It is MANDATORY to record a video of the packing (if there is no video, Hoang Hai will not be responsible if any problems occur). The package will include the phone to be sold and the required documents in section I.
- Send goods by TAKUBIN (customers are responsible for shipping costs), do not send envelopes because delivery time will be slow and goods can easily be lost.
- Shipping address:
Hoang Hai Mobile Otsuka branch – Tokyo 〒 170-0005 東京都豊島区南大塚3-30-3南大塚アロービル7F
Working hours: 10am-7pm
Hotline: 0359809826
IV. Purchase price
The purchase price may change hourly depending on the market situation, and is continuously updated on Hoang Hai Mobile's website. In case of online sales, the price is applied at the time Hoang Hai receives the device (Based on the information in the post office's receipt bill)
V. Time and form of PAYMENT
- Machine inspection time is 1-2 days after receiving the goods.
- Payment time: within 3 weeks from the completion of machine inspection. (Note: if the payment date falls on the weekend, you will receive the money early next week)
Note: Only accept transfers through the main account (same name as the cardholder)
B. FOR OLD MACHINES
You need to report the exact condition of the device so that Hoang Hai Mobile can give the most accurate price. The necessary information is as below:
- Product name
- Color
- Capacity
- Machine condition: Good or scratched. In case of scratches, please state the number of scratches and their location.
- Device type: International Apple or from carrier to international
- Battery status: Specific battery percentage
- Accessories included
Hoang Hai staff will re-check the device upon receiving it. If you report an incorrect actual price, the purchase price will change. If you do not agree with the purchase price, Hoang Hai will return the device intact.
Note: Hoang Hai Mobile does not accept the purchase of goods of unclear origin, showing signs of appropriation or illegality.
