Are you using Softbank's fixed wifi service but are not satisfied and want to switch to another network? Are you about to return home or move house and no longer need to use it? It's very simple, you can cancel the contract yourself via phone quickly and conveniently. Details are below:

I. Information to prepare before calling to cancel the contract

- Phone number when registering for fixed wifi

- My Softbank account number (S SID number): This is the code provided by the network operator after successfully registering for fixed wifi, usually sent with the paper contract.

- Need to understand Japanese and repeat the information requested by the network operator. In case you do not know Japanese, you can contact Hoang Hai staff for support. Hoang Hai Mobile has a service to receive and handle all issues related to fixed wifi from Softbank network, customers do not necessarily have to register for fixed wifi installation at Hoang Hai Mobile to receive support.

II. Steps to cancel fixed wifi contract via phone

Step 1 : Call Softbank's hotline at: 080-0111-2009

You will hear instructions to press the number keys to get support for the corresponding service. Accordingly, you press key 3 to go to the fixed wifi support portal, continue to press key 2 to go to the wifi cancellation support portal.

Step 2: Enter the phone number when registering for wifi and press the # key. The operator will ask you to confirm the phone number you just entered.

- If the phone number is correct: Press 1

- If you accidentally entered the wrong phone number and want to re-enter: Press 5

Step 3: Enter the last 4 digits of your my Softbank account (S SID number ) prepared above and press the # key. The operator will ask for confirmation.

- If the SSID number is entered correctly: Press 1

- If the SSID number is entered incorrectly and you want to re-enter: Press 5

Step 4: Wait for the network operator to answer the phone to confirm personal information and discuss related issues. Below is the information that the network operator usually asks when customers want to cancel the contract:

- Name, date of birth, registered phone number

- Current address, where you are using fixed wifi

- Reason for wanting to cancel the contract
The most common reason given by customers is returning home. For this reason, the network operator will often ask for the specific time you return home.

- When do you want to stop the fixed wifi service, on what specific day?

- How to receive cancellation information: via text message or mail sent to home address.

Step 5: Listen to the carrier explain the costs and how to return the device. Content includes:

1. Cost

- Contract cancellation fee (In case you cancel before the contract expires)

- Outstanding amount for wifi installation (if any)

- Monthly fee up to the time of contract cancellation

2. Return the device to the carrier

- Set the date for the network operator to come and remove the device (Depending on the building's regulations)

- 2 days before officially stopping the service, the network operator will send an envelope with the device return paper to your home address. You put the device to be returned (modem) in the envelope and send it back to the network operator.

Note: You should take note of all the above information to avoid making mistakes, forgetting the appointment time, or missing information, which will prolong the cancellation time and affect your personal plans.

In case you feel this part is too complicated. Call the hotline: 03-5980-9826 or inbox directly to the fanpage Hoang Hai Mobile, No. 1 After-sales Warranty for better advice and support.