Recently, Hoang Hai Mobile has encountered a situation where it has been impersonated/fraudulently exploited by impersonators/fraudsters, leading to a series of official fanpages of the brand, including the fanpage with the confirmed blue tick, being taken down. This not only disrupts customer service but also creates opportunities for fake fanpages to appear, putting many customers at risk of being scammed by bad guys taking advantage of the situation for their own gain. Therefore, Hoang Hai Mobile would like to remind customers to be careful, only contact and make transactions through the store's official communication channel, which is Zalo business (Zalo icon on the homepage of the website hoanghaimobile.jp and Hoang Hai Mobile application).

For customers who have contacted Hoang Hai Mobile through previous fanpages, we are trying our best to resolve requests as quickly and accurately as possible. Hoang Hai's staff has directly sent private messages to each customer to continue supporting and handling related issues. However, because the messages may be in the "Message Request" section, some customers may not notice and easily misunderstand that Hoang Hai Mobile does not support or does not respond. We hope that you will carefully check your messages to avoid missing important updates from us.

We sincerely thank you for your trust and support, and look forward to receiving your understanding during this difficult period. Hoang Hai Mobile is committed to fixing the problem and returning soon to serve you in the best way possible.